Using Smarthome technology to help Airbnb owners manage several suites at once
My role: UX/UI and User Research
Homeowners doing Airbnb are seizing this opportunity as a business and managing several houses or rooms at once
While handling 1 room is easy, managing several rooms at once is not easy because owners often have a second unit in a different location and travelling to that location on call.
Having Smart home devices that could be managed through an app. The app would notify owner of smart lock activities as well as tracking energy usage.
Problem: Airbnb owners needs to be able to see who is staying in their units on one calendar
Solution: Having a calendar that manages multiple stays within one platform
Allowing the user to see the key information regarding recent bookings and recent activities regarding their guests
Problem: Airbnb owners wants to be notified when someone arrives at their suite but also ensuring a safe security
Solution: The ability to set custom smarthome lock password for each unique guest
As security is the most important feature for both the owner and the guest, the owner is able to set a custom lock pin that can be traced to the guest and also be only valid during that duration
Problem: Guests sometimes spike energy usage without consent and owners wants to know when someone has arrived.
Solution: Be notified about activities regarding your Smarthome
The top concerns for home owners are security and energy usage. The owners will be notified regarding any usual energy usage activity so they can act fast
Problem: Homeowners wants to see the energy usage of individual suites as well as manage units individually
Solution: A page to allow owners to manage units individually
The ability to give for owners to see the energy usage by unit and manage who the current guest is staying in the unit.
I first conducted a competitive analysis on what other kind of applications are out on the market. I was mainly looking at smart home devices and smart locks. What I discovered is that: They are products which only target one house. This means, if you have multiple suites to manage, this would be useless.
My main users are full time Airbnb owners who manages over 2+ suites.
I based the persona on my interviewees. What I understood was that they are not the most tech literate people and starting to get tired of moving between their 2 units because of unexpected difficulties that could be solved with a smart home devices.
Looking at problems and concerns this platform may have and how I can design around it.
Having anything digital will mean having a hackable device. How can I counter this?
The idea behind managebnb is that the owner will be able to change the smart lock pin for every tenant.
Basic low-fidelity wireframes, emphasizing on:
1. Being notified upon using smart lock
2. Managing information by suites.
What I learned is that the user interface was confusing and could be made better. Also it required a type of dashboard that allowed the user to see all different types of information.
Exploring what kind of information should the Airbnb owner see when they look at their suite.
1. Some owners rent out different rooms within a single unit separately, so locks on separate rooms would be necessary.
2. They remember their apartment places by location and units. Not by names.
3. Owners said seeing the energy consumption of a unit is crucial for them.
The final result has a user friendly interface to help owners see:
Energy consumption data
Push notifications that will alert you when a guest has arrived
Easy booking system,