UX/UI | Interaction Designer
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About Care is a Probe Toolkit created to improve the lives of Caregivers for Dementia through understanding their thoughts and emotions.

My Role: Research Assistant for the Health Design Lab in Emily Carr. We helped Careteam review how to improve caregiver’s experience

 
 
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Context:

Primary Caregivers are often children of the parent with Dementia. With dementia, it not only affects the elderly parent but destroy the social lives of the caregiver.

Problem:

A caregiver often go through physical, emotional and mental burnout while taking care of their elderly parent. Not only that, there is a lack of communication between the family and lack of responsibilities being divided evenly, which results in one person to take upon all the responsibility while managing their own family and possibly giving up a career.

Goal:

To study what being a caregiver is like and provide insight on how to improve care-giving from a human centered perspective.


 

Stakeholder Map

We looked at who are the stakeholders involved with taking care of their elderly parent.

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Competitive Analysis

Upon checking other competitors out there, we found that right now there are only apps that help with physical and technical support, but emotional support is equally as important.


Journey Map

We mapped out what:

  1. The elderly parent would do upon first discovering dementia and how they would cope with such discovery

  2. What the family members would do and what they should do at each stage. (Early, Mid, Late stage of Dementia)

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Creating Probes

We created probes that asked caregivers about their daily activities, support circle and pains and gains. 

This is to gain more insight on what type of struggles the caregivers have.


Ways of Emotional Support

We looked at how Careteam could provide emotional support and positive energy.

Emotional support is very simple. Starting a conversation through sharing memories makes both you and your elderly parent happy.

Emotional support is very simple. Starting a conversation through sharing memories makes both you and your elderly parent happy.

Giving a simple positive nudge could motivate the elderly parent to work towards goals.

Giving a simple positive nudge could motivate the elderly parent to work towards goals.